tkbat's Privacy Policy

1. Introduction and Scope

tkbat is an online gaming and betting platform that provides slots, live casino, cricket betting, and various other entertainment services for users in Bangladesh. Our platform operates at https://tkbatvip.cam.

This privacy policy ("Policy") describes how tkbat handles your personal information when you use its website, mobile application, and related services. By using any of our services, you automatically become subject to the terms of this Policy.

This Policy must be read together with our Terms and Conditions, which set out the overall rules for using our services. Together, both documents form the basis of the agreement between us and you.

This Policy applies to all registered users, guest browsers, and anyone who visits our website for information only. Continuing to use tkbat's services means you agree to this Policy.

2. Data Collection — What We Collect

tkbat collects information in two main ways: directly (what you provide yourself) and indirectly (collected automatically while you use our services).

2.1 Information Collected Directly

Information you provide to us when registering an account or using our services:

• Full name and date of birth (for age verification — all users must be 21 or older)
• Email address and mobile number
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Identity document details (National ID, passport — for KYC verification)
• Messages and requests you send to our support team

2.2 Automatically Collected Information

Information collected through technical means when you use our platform:

• IP address and device type (phone, tablet, desktop)
• Browser and operating system version
• Pages visited, links clicked, and session duration
• Betting and gaming activity history (bet amounts, win/loss records)
• Login time, logout time, and duration of inactivity

2.3 Information Received from Third Parties

We may sometimes receive information about you from legitimate third parties such as payment processors or identity verification services. This information is used only for relevant purposes and is stored in accordance with our security standards.

3. Purpose of Data Use

tkbat uses collected information only for specific, legitimate, and transparent purposes. We never use your information for unrelated activities.

• Account management: To handle registration, login, password recovery, and account security
• Payment processing: To complete deposit and withdrawal transactions and prevent financial fraud
• Age and identity verification: To confirm that all users on the platform are 21 years of age or older
• Service improvement: To analyse user behaviour and make the gaming experience more relevant
• Customer support: To resolve your questions and issues via live chat and email
• Fraud prevention: To detect and stop unusual activity on accounts
• Bonuses and promotions: To apply offers and rewards based on your eligibility
• Responsible gaming support: To set and monitor necessary limits for player protection

As part of our Responsible Gaming Policy, your gaming history is analysed to identify potentially problematic behaviour, and assistance is arranged where needed.

4. Data Storage and Security

tkbat treats the security of your information as its highest priority. We use industry-standard technology and processes to prevent any unauthorised person from accessing your data.

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all website connections run over HTTPS
• Data encryption — stored information is kept in encrypted form
• Firewall and intrusion detection systems active at all times
• Payment information is processed through a secure payment gateway; full card or bank details are not stored on our servers

4.2 Organisational Security

• Only authorised staff may access your information, and only when there is a specific need to do so
• All staff receive regular training on data protection
• All data access activity is logged and reviewed regularly

4.3 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations. Unused or expired data is deleted securely.

5. Sharing Data with Third Parties

tkbat does not sell your personal information or give it to any third party for commercial purposes. However, information may be shared in limited circumstances where it is essential to operating our services.

5.1 Approved Third Parties

• Payment processors: bKash, Nagad, Rocket, and bank transfer processing — only the information necessary for the transaction
• Identity verification services: As part of the KYC (Know Your Customer) process
• Game providers: Studios such as Pragmatic Play, Evolution, and JILI may receive minimal information needed to operate their games
• Technology service providers: Contracted partners who manage the platform's technical infrastructure

5.2 Legal Obligations

We may be required to disclose your information in response to a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases, we provide only the information that is legally required.

5.3 What We Never Do

• Your information is never sold to third parties
• Personal information is never shared with advertising networks
• No information is ever given to competing companies

6. Cookies and Tracking Technology

tkbat uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential cookies: To maintain login sessions and ensure security — the platform cannot function properly without these
• Functional cookies: To remember your preferences (language, theme)
• Analytics cookies: To collect visit statistics — without identifying you personally
• Performance cookies: To monitor page load speed and identify technical issues

6.2 Cookie Controls

You can manage cookies through your browser settings — you may accept them, disable specific cookies, or delete all cookies. Please note that disabling essential cookies may cause some services to stop working properly.

7. User Rights

tkbat believes you have full rights over your own information. The rights listed below can be exercised at any time while using our services or afterwards.

• Right to access: You can find out what information we hold about you
• Right to correction: You can update any information that is incorrect or out of date
• Right to deletion: In certain circumstances you can request that your information be deleted (where there is no legal obligation to retain it)
• Right to restrict processing: You can object to specific uses of your information
• Data portability: You can request your personal information in a common format
• Withdrawal of consent: Where processing is based on your consent, you can withdraw that consent

To exercise any of these rights, contact our support team via 24/7 live chat or email. We will act on your request as promptly as possible. You can also visit our FAQ section for answers to common questions.

8. Child Protection and Age Verification

tkbat's services are strictly for adults. Registration or use of our services by anyone under the age of 21 is completely prohibited.

We verify age at the time of registration, and additional documents including identity proof may be requested if needed. If we become aware that a minor has registered, that account will be suspended immediately and the associated information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact our support team without delay. We will take prompt action.

9. Policy Changes and Updates

tkbat may update this privacy policy from time to time in response to changes in our services, advances in technology, or legal requirements.

For any significant changes, we will notify registered users by email or through a notice on the platform. Continuing to use the platform after changes have been made will be taken as your acceptance of the updated policy.

The "Last updated" date at the top of this page always indicates the most recent version. If you need a previous version, please request it through support.